In collaboration with nhs.uk Intouch has devised an “added value” information service to support patients through the Choose and Book process.

The Intouch Patient Choice Information Service adds to the nhs.uk offering in the following key ways:-

a) more information about hospitals in line with what patients say they want to see
b) a different way of presenting the information with extra facilities to help patients make their choice
c) extra emphasis on equality of access including special facilities to help non-english speakers
d) multi-channel means of accessing the information for both staff and patients
e) customisation support from Intouch to address local needs and situations

The overall objectives are:-

1. To ensure that the burden of information provision is minimized for busy GPs and practice staff.

2. To make the service so good that patients are satisfied first time round and do not revisit practice staff and PCAs for more and more clarification.

For more information, please contact Paul Blackburn on 01285 657516 or email paul.blackburn@intouchwithhealth.co.uk