- Under pressure to involve the public in service improvements.
- Needing to improve levels of patient satisfaction ref “payment
by results” and Choose & Book
- Traditional annual, postal surveys are too infrequent to provide
high quality support and an effective “early warning”
system, and they are at Trust, not hospital, level.
- Fast-Track surveys supplement the traditional annual postal
survey with continuous “real time” patient feedback
regularly throughout the year.
- They provide early warning of adverse trends in patient satisfaction,
giving the opportunity to take remedial action well in advance
of a Healthcare Commission inspection.
- The effect of service improvements can be tracked in the reporting
function over the course of weeks and months.
- Data is collected via internet, touchscreens, bedside terminals,
laptops and staff PCs.
- Staff can print forms for patients who prefer pen and ink
and these questionnaires are data captured into the system each
week.
- There is online access to the reporting function with easy-to-read
results and trend graphs
- Covers all standard surveys, including the national in-patient
and out patient surveys and those used in primary care. Bespoke
surveys can also be created.
- The surveys will in due course be available in minority languages
and large text versions for the visually impaired.
