- Under pressure to involve the public in service improvements.
- Needing to improve levels of patient satisfaction ref “payment
by results” and Choose & Book
- Traditional annual, postal surveys are too infrequent to provide
high quality support and an effective “early warning”
system, and they are at Trust, not hospital, level.
- Fast-Track surveys supplement the traditional annual postal
patient satisfaction survey with continuous “real time”
patient feedback regularly throughout the year.
- They provide early warning of adverse trends in patient satisfaction,
giving the opportunity to take remedial action well in advance
of a Healthcare Commission inspection.
- The effect of service improvements can be tracked in the reporting
function over the course of weeks and months
- Patient satisfaction data is collected via internet,
touchscreens, bedside
terminals, laptops and staff
PCs.
- Staff can print forms for patients who prefer pen and ink
and these patient satisfaction questionnaires are data captured
into the system each week.
- There is online access to the reporting function with easy-to-read
results and trend graphs
- Covers all standard patient statisfaction surveys, including
the national in-patient and out patient surveys and those used
in primary care. Bespoke patient surveys can also be created.
- The patient surveys will in due course be available in minority
languages and large text versions for the visually impaired.
