ABMU Morriston Hospital – How going with the flow led to a better patient journey

When ABMU (Abertawe Bro Morgannwg University) Health Board decided to build a £60m state-of-the-art hospital building, they knew it was important to invest in ensuring patients continued to receive the best possible experience.

With over 1,000 outpatient appointments every day, there was a need to evolve a system that worked well for the current building so that it worked even better and was future-proofed for the new building.

A joined-up approach was required that reduced the administrative burden while increasing patient satisfaction and when the new facility opened in July 2015, this is what was delivered.

The solution provided by Intouch with Health was a fully integrated patient flow solution helping doctors, nurses and other staff effectively manage the entire patient journey, improving efficiencies and, most importantly, making the patient’s experience as positive as possible.