10 Year Celebration of Digital Transformation at Mid Yorkshire NHS Trust

On Friday 8th November 2019, Intouch with Health was delighted to be invited to Pontefract Hospital, part of the Mid Yorkshire Hospitals NHS Trust, to attend a 10-year celebration of digital transformation at the Mid Yorkshire NHS Trust.

Ahead of the 10-year celebration in November 2019, the Trust ran a competition amongst the staff to design a celebratory logo for a series of celebratory kiosks in the atrium of Pontefract Hospital. The winning design was created by Richard Miller, PFI Hard FM Service Manager, at The Trust, who attended the unveiling of his design last Friday. The competition was also supported by a prize donated by Intouch with Health.

The ceremony saw speeches from Mike Sanders, CEO at Intouch with Health, Martin Barkley, Chief Executive at the Mid Yorkshire Hospitals NHS Trust, and Keely Robson, Deputy Director of Operations, Surgery Cancer and Access, Booking & Choice at the Mid Yorkshire Hospitals NHS Trust.

Keely Robson, Deputy Director of Operations, Surgery, Cancer & Access, Booking and Choice, at The Trust, said: “We are very pleased to be able to provide patients with an easy to use check in service, and are pleased with the recent updates to the system. A huge thank you to Intouch with Health for their continued support.”

Back in 2009, the Mid Yorkshire Hospitals NHS Trust became Intouch with Health’s first customer, which saw the installation of check-in kiosks initially at Pontefract General Hospital, with Pinderfields (Wakefield), and Dewsbury and District following soon after, in order to improve the flow of patients around the hospitals.

The Mid Yorkshire Hospitals NHS Trust now utilises 16 digital check-in kiosks, and 15 digital calling screens and media players, alongside the Intouch Patient Journey Platform, including the software modules; Flow Manager, Calling, Wayfinding, and the recently launched Room and Resource Manager.

Room and Resource Manager now ensures the Trust can allocate and manage their clinic rooms and clinic resources as efficiently as possible, covering all aspects of bookings that are necessary for a clinical activity. The Intouch with Health Patient Journey Platform helps ensure a high-level of patient experience, and an efficient flow of patients around the Trust.

The Mid Yorkshire Hospitals NHS Trust provides acute hospital services to more than half a million people living in the Wakefield and North Kirklees districts of West Yorkshire.

In addition, The Trust provides community services to the people of Wakefield in a range of community settings such as health centres, clinics, GP surgeries, family centres and in people’s own homes.