Improve social distancing and COVID-19 infection prevention measures this winter

1. Add COVID-19 and social distancing messaging to check-in kiosks

Use digital messaging before and after patients complete the self-check-in process on the kiosks. Messaging can be added asking front-line COVID-19 questions to patients as they arrive on-site, asking if they have any symptoms / have been in contact with anyone with confirmed COVID-19, before instructing them what to do next.

After the check-in process on the kiosks is complete, patients can also be prompted to wear face masks, use hand gel sanitiser and remain socially distanced inside the hospital.

Contact the team to speak about adding new digital messaging to the check-in kiosks at itwh@vitalhub.com

2. Monitor and control waiting room capacity limits

Use Performance Manager to set capacity limits for patients within waiting rooms, helping staff to monitor that patient numbers do not exceed the reduced capacity limits. Utilise alerts within Performance Manager to prompt staff to take action if limits are close to being exceeded, helping to ensure social distancing and infection prevention measures are maintained.

Contact the team to speak about how Performance Manager can help support monitor and control capacity limits within waiting rooms at itwh@vitalhub.com

3. Add social distancing messaging to calling screens

Use digital messaging on Calling and Wait Times screens, reminding patients to wear masks, use hand gel sanitiser and remain socially distanced inside the hospital. Reinforce social distancing and infection prevention messaging around the hospital on wall mounted screens.

Contact the team to speak about adding social distancing and infection prevention messaging to Calling and Wait Times screens at itwh@vitalhub.com

4. Enable patients to check-in using an app on their phone

Use Intouch with Health’s Mobile Appointment Manager to enable patients to check-in for their appointments from outside the hospital - reducing the number of patients inside the hospital at any one time. When the patient is within close proximity to the hospital (such as the car park or external waiting areas), they can use the app to check-in (using a similar process to the check-in kiosks). Once the check-in process is complete, staff are notified on the Flow Manager dashboard (just as they would be if the patient used the kiosks / reception desks). Patients are then called forward through the app when staff are ready to see them.

Contact the team to speak about the Intouch mobile check-in app at itwh@vitalhub.com

Improve social distancing and infection prevention measures this winter with kiosk messaging