Intouch with Health named as a finalist at The Leading Healthcare Awards 2021

Intouch with Health is delighted to announce its nomination at The Leading Healthcare Awards 2021. Intouch with Health has been named as a finalist in the Patient Safety category, following the release of a new feature to the Mobile Appointment Manager app.

Improving patient safety with mobile check-in

Released during March 2020 in response to the COVID-19 pandemic, Intouch announced patients would now be able to check-in for their hospital appointment without entering the building – improving social distancing and infection prevention measures. Instead of the traditional check-in process, patients could use the app on their phone to check-in for their appointment when in close proximity to the hospital (such as the car park), and continue to wait outside until the clinician calls them forward, using messaging on the app.

As a result of the new feature, patients can avoid sitting in waiting rooms, reducing contact between patients and staff, and patients are provided with greater convenience over where they chose to wait ahead of their appointment.

Mobile check-in at Poole Hospital

Following the deployment of Intouch’s Mobile Appointment Manager app at the hospital in December 2020, Michele Roberts, Outpatients Department General Manager, said the app will play a key role in helping the trust manage infection control and social distancing measures during the current COVID-19 pandemic.

She explained: “Mobile check in will help us safely manage the flow of patients in the department at any one time, for example by giving them the ability to check-in in on arrival in the hospital vicinity, and then wait there comfortably and safely before being notified via the app when it is time to move to their clinic area for their scheduled appointment.

“Not only does this give patients much greater convenience and flexibility to avoid busy waiting areas and choose where and how they wait for their appointment, but it also supports our infection prevention measures by, for example, reducing the number of patients inside the hospital and minimising the requirement for interaction with patients and reception staff. Patients can safely self-distance in outside waiting areas / their cars etc. until they are called for their appointment through the app.

“Enabling patients to check-in on their mobiles also releases staff time to perform more qualitative interaction with patients, further improving the patient experience.”

The Leading Healthcare Awards 2021

The Leading Healthcare Awards 2021 celebrate and recognise great teams, partnerships, innovations and programmes across health and care. The awards also provide a platform to share ideas, learn from others and hear about various innovative programmes to shape the future of health and care services.

The winners and highly commended entries will be announced on 1st April 2021 through the innovative digital awards evening