Intouch with Health welcomes Sue Carter to the team
Intouch with Health is delighted to announce the appointment of Sue Carter as a Senior Project Manager.
Sue joins Intouch after 34 years working in the NHS, most recently at Alder Hey Children’s Hospital NHS Foundation Trust, where she was an Intouch with Health customer and championed the use of Intouch’s digital patient flow management platform.
At Intouch with Health, Sue will lead on the management and implementation of digital patient flow projects at trusts across the UK. She will also support with training new customers on the Intouch platform.
“The pandemic has created a drive from trusts to take on more and more digital technology to improve quality, efficiency and patient experience.”
Sue said the pandemic has accelerated the adoption of digital healthcare across NHS trusts “a lot quicker than anyone would have expected”, which “has proved to be for the better.”
She added: “The pandemic has created a drive from trusts to take on more and more digital technology to improve quality, efficiency and patient experience.
“I’ve seen new technology being introduced over the past 12 months that was implemented so efficiently in response to the pandemic and received extremely positively by the patients and staff who use it.
“Now, we’re seeing a drive from trusts to take on more and more technology. Technology has always been the hardest thing to introduce and implement in a hospital environment, and we would not be at the stage we are now - where trusts are getting buy-in from staff and patients on digital healthcare and its benefits - if the pandemic had not forced us to quickly rethink the way we do things.
“However, the implementation of healthcare technology is never just an IT project, but one that must - if it is to be successful - involve staff and patients.”
“Sue is someone who has been a customer and helped the hospital she worked in understand and make the best use of the Intouch solutions.”
Sue explained: “I know first-hand that it is hard to visualise how you can improve what you already have and understand exactly how digital solutions could be implemented and deliver tangible benefits, but I’ve been on that side of things and can share experiences around common barriers to adoption such as patient and staff engagement.
“The pandemic has created many challenges for healthcare providers worldwide, but it has also meant that the huge potential of digital health technology has been recognised while providing a catalyst for adoption by trusts in a way we have never experienced before, and which would have been seen as beyond the limits of what was possible just over a year ago.”
Mike Sanders, CEO of the UK group of VitalHub companies, said: “We are delighted to welcome Sue to Intouch with Health, having worked closely alongside her as a customer for a number of years. Sue is someone who has been a customer and helped the hospital she worked in understand and make the best use of the Intouch solutions. She brings a wealth of experience from working in the NHS to the role, providing a deep understanding of what our customers need.