2 Nominations at the NHS in the North Excellence in Supply Awards 2019

Intouch with Health is delighted to announce it has been nominated for two awards at this year’s NHS in the North Excellence in Supply Awards.

Intouch has been recognised in both the Patient Experience Award and Acute Sector Award categories.

The awards recognise the work of businesses and the NHS in working together to provide great patient care, and will take place on the evening of Thursday 17 October at The Royal Armouries Museum in Leeds. Further details on both award-nominated projects can be found below.

Patient Experience Award Nomination - The Christie NHS Foundation Trust

Intouch has been nominated for the Patient Experience Award following a 2018 project to deploy a comprehensive suite of patient flow management modules at The Christie NHS Foundation Trust. A key driver of the project was to deliver a system that enhanced the patient experience by reducing the length of their visit, keeping them better informed and reducing stress.

The Christie NHS Foundation Trust are renowned as an organisation that delivers first class patient care and are the largest single site cancer centre in Europe, treating more than 44,000 patients a year.  The Christie has recently been rated Outstanding by the health regulator becoming the first specialist trust in the country to be given their highest accolade twice.

The Intouch suite of solutions enables the entire patient appointment to be mapped in order that patients are automatically directed to their next activity rather than being continually directed back to a central ‘holding area’. This has resulted in significantly reducing the amount of time the patient will spend at the hospital for their treatment.

Clinicians can easily identify where their patients are at any given point using the Intouch Flow Manager dashboard thus enabling them to manage their lists more efficiently.

This is only the start, albeit a very successful one.  The Christie and Intouch continue to work proactively in working to adapt the solutions to further enhance the patient experience with the introduction of a mobile platform incorporating check-in, and a wayfinding solution.

Acute Sector Award - Aintree University Hospital NHS Foundation Trust

Intouch has been nominated for the Patient Experience Award following a 2018 project to transform the traditional, resource intensive patient flow system at Aintree University Hospital NHS Foundation Trust. A key driver of this project was to deliver a system which enabled significant patient communications, and as such, Intouch collaborated with patient facing digital solutions specialists, DrDoctor.

Aintree Trust provides general acute health care to 330,000 residents in North Merseyside and surrounding areas. Aintree is a teaching hospital of the University of Liverpool and a tertiary centre providing specialist services to around 1.5m residents in Merseyside, Cheshire, South Lancashire, North Wales and the Isle of Man.

On completion of this project the Trust now benefits from an enhanced patient communications with a digital engagement platform, which is supported with a digital patient flow system.

The new co-designed processes enables patients to receive and manage their appointment on their smart phone devise and self-check at the Intouch interactive touchscreen kiosks. The kiosk system allows patients to check-in at multiple entry points, being directed to the relevant waiting area.

Jonathan Lofthouse, Director of Improvement at Aintree University Hospital NHS Foundation Trust commented “As the market leader in patient flow management technology with a highly referenceable track record of delivery, it was an easy decision to approach Intouch with Health for support at Aintree University Hospital NHS Foundation Trust.

The team at Intouch embraced the partnership, helping to design the overall solution, ensuring a smooth process from the initial discussions, to installation, testing, and then implementation.

The project has been a big success with 83% of patients using the kiosks and being directed straight to waiting areas, rather than queuing at reception, and 87% of patients were happy with the service. This project has also significantly reduced operational costs at the Trust.