The intouch...Patient Calling system has been designed to improve patient flow and increase clinic efficiency.
intouch... Patient Calling uses LCD screens to call forward a patient electronically to their clinic room or sub wait area. The screens are activated in clinic by clinicians or nurses and display the patient’s name (or alias ID) to advise them when the clinician is ready.
Many Trusts have taken the opportunity to introduce patient calling systems that are similar to those operated in airports, i.e. patients are called on a “just in time basis”.
Screens are also used to display information relating to clinic status such as ‘late’ or ‘moved’. The screens support the visually impaired and include ‘escalation’ screens.
The intouch...Patient Calling system, as with all the Intouch modules. aims to be as inclusive to as wide a range of patients as possible. For example, where a patient has registered as visually impaired the system will call them displaying black text on a yellow background. Trusts can set up escalation procedures based on locally defined times between the call and the arrival of the patient.
There is also the option to display other media or advertising that can be scheduled in a media management system incorporating news items or other key messages.
In addition, Intouch have recently developed a separate add-on module to enable patients to be called via their mobile phones.