How it works
When a patient arrives and successfully checks in using Hospital Self Check-in, their details are instantly made visible to staff on the Hospital Patient Flow Manager digital dashboard.
Icons including ‘vulnerable patient’, ‘visually impaired’ patient or ‘interpreter required’ are displayed to alert staff and help Trusts deliver a better patient experience from the moment the patient arrives to when they leave.
The whole process helps to improve the data quality of electronic health records. Icons alert staff to key patient data upon check-in, highlighting demographic status’ including ‘details correct’, ‘details incorrect’ and ‘demographics updated’ in PAS.
Hospital Patient Flow Manager is then used to deliver efficient patient flow and clinic capacity management at various stages of patient appointments. Examples include activating Hospital Patient Calling, monitoring the status of patient activities such as blood tests, and ‘flagging’ follow up appointment requirements.
Key benefits of Intouch Hospital Patient Flow Manager that deliver process improvement and digital innovation in healthcare settings include:
- A single digital dashboard for staff to manage every stage of the patient journey.
- A clear and accurate view of patient location at any time during the appointment.
- ‘Alert’ icons to help staff and improve the patient experience.
- Multiple user profiles for staff based on access levels and job functions, providing a fully auditable environment.
“There is now a distinct level of calm within the outpatient department, and large queues have been eliminated. This new technology allows tens of thousands of extra patients to be administered without any additional cost to the organisation. That has to be a benefit to the wider NHS.” Jonathan Lofthouse, Director of Transformation and Turnaround, Liverpool Women's NHS Trust