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Hospital Patient Check-In

Hospital Patient Check-in uses interactive kiosks to check patients in for their pre-booked outpatient appointment. It ensures an efficient, stress-free arrival at hospital for patients that have a pre-booked appointment.

Utilising self-service kiosks, patients check-in at the hospital using an intuitive, interactive touch-screen that reduces the need for reception staff to manually check-in patients for their appointment.

How it works
Increasing patient satisfaction and delivering quality improvements in a healthcare environment, Hospital Patient Check-in reduces long check-in queues for patients, frees up hospital staff for other tasks and contributes to significant process improvements in the outpatient environment.

Patients are encouraged to check-in using the interactive kiosks with easy-to-read, interactive questions displayed to identify their appointment and update them as ‘arrived’ on the hospital’s patient administration system. 

The system is flexible, for example, allowing the patient to just scan the barcode contained in their appointment letter.  The check-in process is also able to be used to confirm patient details and demographics.

Once a patient has successfully checked-in, a customisable on-screen visual or message directs them to their wait location.

Intouch currently achieves over 85% kiosk usage rate across its client sites.

Key Benefits of Intouch Hospital Self Check-in that deliver an improved patient experience and quality improvements include:
  • A fully digital healthcare record solution that updates to PAS immediately.
  • Intuitive, easy to use self-service kiosks that deliver high patient usage.
  • A reduction in check-in queues, leading to increased patient satisfaction and better use of hospital staff time.
  • Function to update demographic details on screen, reducing requirement on reception staff.
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