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Hospital Wayfinding

Hospital Wayfinding is a digital hospital map that improves patient experience and delivers quality improvement by helping patients navigate their way easily and efficiently around hospital buildings. It is fully integrated with the Intouch suite of Solutions.

Putting the patient first, Hospital Wayfinding provides clear, easy-to-follow directions via Intouch Hospital Self Check-in kiosks, guiding patients to their destination on time and via the most direct route.

How it works
Trusts can choose to have Hopsital Wayfinding maps integrated into the interactive check-in kiosks – and present a digital map to patients after they have completed their self check-in – or use standalone interactive kiosks at key locations to display digital maps. This is particularly beneficial for improving the patient experience and providing clear directions in large hospitals or outpatient clinics.

Hospital Wayfinding also significantly reduces time spent by hospital staff repeating directions to patients on a frequent basis, allowing for more value-added tasks to be completed.

Key Benefits of Intouch Hospital Wayfinding that help improve the patient experience and process improvement in hospitals include:

  • Easy to use, interactive digital maps presented upon check-in to the patient.
  • Standalone Hospital Wayfinding kiosks for directing patients in large hospitals.
  • Efficient handling of multiple appointments as patients find their way efficiently.
  • Reduction in time spent by staff relaying verbal directions.
 
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“Patients now flow into the department and are provided on screen with details of where they need to wait and confirmation of their appointment, and are then called to clinic rooms using TV screens that also give directions” Jonathan Lofthouse, Director of Transformation and Turnaround, Liverpool Women's NHS Trust.

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