Patient Journey
From the moment a patient checks-in for an appointment, Clinic Wait Time Manager updates them on clinic delays via the Hospital Self Check-in kiosk, Hospital Patient Calling screen or Mobile Appointment Manager – helping to improve the patient’s experience and manage expectations.
To do this, Clinic Wait Time Manager digitally captureskey points during the patient journey, including:
- Patient’s time of arrival
- Time of first call to department/sub wait area
- Time of arrival/move to department/sub wait area
- Time patient called for nurse assessment
- Time nurses assessment started
- Time nurses assessment departed
- Time called for appointment (into clinic/consultation room)
- Time appointment started
- Time appointment finished
- Time of appointment completion
Delivering true healthcare innovation, waiting times are calculated using the above information and a pre-set wait time parameter (e.g. 10 minute delay), and will automatically inform staff and patients via the selected channels if a delay is imminent.
Features of Hospital Clinic Wait Time Manager that delivers process improvements and more effective healthcare management include:
- Allowing Trusts to define and set clinic wait time parameters
- Improving communication to patients on clinic delays, from the point they arrive
- Enabling staff to communicate individual clinic wait times from a central
- Helping staff to identify potential bottlenecks and problem areas early