Wait Times
From the moment a patient checks-in for an appointment, Wait Times updates them on clinic delays via the hospital self Check-in kiosks, hospital patient Calling screens or Mobile Appointment Manager – helping to improve the patient’s experience and manage expectations.
To do this, Wait Times digitally captures key points during the patient journey, including:
- Patient’s time of arrival
- Time of the first call to department/sub wait area
- Time of arrival/move to department/sub wait area
- Time patient called for nurse assessment
- Time nurses assessment started
- Time nurses assessment departed
- Time called for appointment (into clinic/consultation room)
- Time appointment started
- Time appointment finished
- Time of appointment completion
How it works
Delivering true healthcare innovation, waiting times are calculated using the above information and a pre-set wait time parameter (e.g. a 10 minute delay), and will automatically inform staff and patients via the selected channels if a delay is imminent.
Features of Hospital Clinic Wait Time Manager that deliver process improvements and more effective healthcare management include:
- Allowing hospitals to define and set clinic wait time parameters
- Improving communication to patients on clinic delays, from the point they arrive
- Enabling staff to communicate individual clinic wait times from a central dashboard
- Making problems visible to help staff identify potential bottlenecks and problem areas
