Surrey and Sussex Healthcare Trust digitally transform Outpatients department

Intouch with Health is pleased to announce a multi-year, large scale project to support the digital transformation of the Outpatients Department at East Surrey Hospital (Redhill), part of the Surrey and Sussex Healthcare Trust.

Surrey and Sussex Healthcare NHS Trust provides emergency and non-emergency services to the residents of east Surrey, north-east West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill. At East Surrey Hospital, Redhill, The Trust has 697 beds and provide acute and complex services.

Digital patient flow in Outpatients

Central to the new technology will be the introduction of Intouch’s Flow Manager digital dashboard; a central digital hub accessible by staff that allows them to monitor the progress of each visiting patient, and their location in the department throughout the duration of their appointment.

New patient-facing technology will include the introduction of digital patient check-in kiosks that will help reduce reception queues by allowing outpatients to register their arrival for their appointment via the kiosk before directing them to the relevant waiting area.

Once checked-in, staff will be automatically notified of the patient’s attendance on the central patient flow dashboard, enabling staff to flow the patient as required, including digitally calling individual patients to specific clinic rooms via large wall-mounted screens.

The Trust will also deploy digital patient calling screens in patient waiting areas, which clinicians and staff can use to call patients forward from waiting areas to specific clinic rooms. The Trust’s administration team will also use the digital screens to display clinic waiting times to patients, ensuring the effective and efficient communication of information between staff and waiting patients.

NHS Shared Business Services

The 5-year contract was awarded through the NHS Shared Business Services ‘Audio Visual Solutions and Integrated Operating Theatres’ framework. The NHS Shared Business Services framework enables Trusts to streamline the procurement process whilst providing assurance of system quality and governance, which the framework demands.