Transforming Outpatient Services a Huge Success

On the 26th September 2019, patient flow specialists, Intouch with Health brought together representatives from over 35 NHS Trusts to share knowledge and listen to case studies around how digitising patient flow in outpatient settings can lead to an improved patient experience, create efficiencies and achieve significant financial gains.

Taking place at the fabulous London Stadium, the event attendees listened to a variety of case studies and presentations from 7 speakers; including Dame Gill Morgan (Chair of NHS Providers), Jonathan Lofthouse (Director of Improvement at Aintree University Hospital) and Natalie Forrest (Chief Executive Officer at Chase Farm Hospital).

During the event, Dame Gill Morgan praised a project at Chase Farm Hospital to overhaul the management of patients and information during outpatient appointments, stating: “they [Chase Farm] really are making the best of all the technology they’ve got to transform the experience for patients, for staff and for them financially as an organisation.”

Speaking after the event, Dame Gill stated:

“If we really are going to deliver the ten-year agenda, then we need to be thinking in a different and more integrated way about all the components. Digital, for me, is not about a set of things to do, but a way of thinking about the opportunities and linking digital and technology together with transformation and workforce.

“They [Chase Farm] really are making the best of all the technology they’ve got to transform the experience for patients, for staff and for them financially as an organisation.”

During his presentation, Jonathan Lofthouse stated that “some of the most significant challenges within the NHS include how we transform at pace within what is clearly a very challenging financial environment.

He summarised: “What we have learned from our work with Intouch with Health is that when you work in partnership with a company and are confident in the product they supply, you can release both financial and operational efficiency benefits in very quick order…..ultimately to enhance the patient experience and the clinical experience of staff working within organisations.”

Mike Sanders Chief Executive Officer at Intouch with Health, said:

“The objective of the day was to provide a platform for teams from Trusts across the UK to share information and best practice, and I believe we achieved it. There was a strong sense of camaraderie among colleagues from different Trusts, all of whom were keen to share their experiences, both positive and negative, of changing the face of the NHS using digital.”

Transforming Outpatient Services 2019 with Dame Gill Morgan and Natalie Forrest