Delivering sustainable patient care beyond the hospital walls at King’s

The first wave of Covid-19 accentuated the urgent need for all hospital trusts to re-design care journeys and reassess patient engagement in a new reality.

With predictions of further waves to follow, King’s College Hospital NHS Foundation Trust were quick to take stock of lessons learnt from lockdown one and set out on a bold journey to implement future ready, scalable technologies to improve patient communications and pathway flow before another wave hit. This included the ability to rapidly pivot to virtual channels when required.

This strategy was more than a Covid stopgap though, rather a sustainable shift to personalising patient journeys and empowering patients to be active participants in their care beyond the traditional brick and mortar setting.

Key to this approach was working with visionary tech partners that could not only provide patient-centric solutions across the entire pathway, but also work together to achieve a unified health ecosystem within the trust.

Webinar details:

When: Wednesday 3rd February 2021

Time: 1pm - 1:45pm

Cost: Free

Unable to watch live?

We recognise that your time is precious and that you are working in an extremely challenging time, therefore to give you flexibility, once you have registered for the webinar, you will be able to access a recording of the session to watch at a time convenient to you.

How to register:

This live webinar is open to all NHS staff only. Please contact if you are not currently within the NHS but would like to attend the webinar.



Jonathan Lofthouse - Site Chief Executive, King's College Hospital NHS Foundation Trust

Charlotte English - Senior Improvement Lead, King's College Hospital NHS Foundation Trust

Kenny Bloxham - Managing Director, Healthcare Communications

Pete Beaumont - Sales Director, Intouch with Health

What you’ll learn:
  • Applying lessons learnt from the 1st COVID peak to design resilient care pathways for future waves
  • The importance of system integration on staff efficiencies and patient security
  • Adopting integrated blended patient flow – managing virtual patients and patients attending hospital in one platform
  • How to avoid disjoined patient pathways and siloed systems with a scalable technology infrastructure
  • The advantages of partnering with suppliers from the same digital health ecosystem
New processes to be discussed:
  • Digital first patient letters and updates delivered instantly to smartphones, with the ability for patients to self-schedule appointments
  • Optimising the flow of patients attending hospital – including COVID-19 social distancing and infection prevention measures
  • Integrating platforms for a first-class virtual care experience
  • The complete digital pre-op assessment pathway, including patients completing their health questionnaire from home
  • Unlocking capacity and empowering patients to manage their care with multi-channel Patient Initiated Follow-Ups (PIFU) and remote monitoring

Register here for free. 

Webinar - Delivering sustainable patient care beyond the hospital walls at King’s